FAQ

Creating an account at Dexsport Casino is quick and straightforward. Visit the Dexsport Casino website and click the 'Sign Up' or 'Register' button in the top corner of the homepage. You'll need to provide a valid email address, create a secure password, and select your preferred currency. Some basic personal information may be required to verify your identity. Once you've completed the registration form and accepted the terms and conditions, you'll receive a confirmation email. Click the verification link in that email to activate your account. After verification, you can make your first deposit using any of our supported cryptocurrencies and start playing immediately.

Dexsport Casino accepts a wide range of cryptocurrencies to provide flexible payment options for our players. Currently, we support: Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), Ripple (XRP), Cardano (ADA), Tron (TRX), and Dashcoin (DASH). Each cryptocurrency offers its own advantages in terms of transaction speed and fees. All deposits are processed instantly, allowing you to start playing without delays. For the most current information on minimum and maximum deposit limits for each cryptocurrency, please visit our Banking page or contact customer support.

The 'Up to 25% Free Bets' welcome bonus is Dexsport Casino's offer for new players. This promotion provides you with additional betting opportunities worth up to 25% of your initial deposit. To claim this bonus, you need to create a new account at Dexsport Casino and make your first qualifying deposit using any of our accepted cryptocurrencies. The bonus will be automatically credited to your account, though in some cases you may need to opt-in during the deposit process or enter a specific bonus code. The exact percentage you receive (up to the maximum 25%) may depend on your deposit amount. This bonus comes with specific wagering requirements and game restrictions, so we recommend reviewing the full terms and conditions on our Promotions page before claiming the offer.

Withdrawing your winnings from Dexsport Casino is a secure and straightforward process. Log into your account and navigate to the Cashier or Banking section. Select 'Withdraw' and choose your preferred cryptocurrency from the available options (Bitcoin, Ethereum, Litecoin, etc.). Enter the amount you wish to withdraw and provide your cryptocurrency wallet address. Double-check this address as transactions cannot be reversed. Submit your withdrawal request, which will then be processed according to our verification procedures. Most cryptocurrency withdrawals are processed within 24 hours, though exact timing depends on blockchain network conditions. Remember that you may need to complete verification (KYC) before your first withdrawal, and minimum withdrawal limits apply to each cryptocurrency.

Dexsport Casino offers an extensive collection of games from multiple top-tier software providers. Our game library includes: Slots from providers like NetEnt, Pragmatic Play, Playtech, and Red Tiger Gaming, featuring classic slots, video slots, and progressive jackpots. Table Games including various versions of blackjack, roulette, baccarat, and poker. Live Dealer Games powered by Evolution Gaming and Ezugi, offering real-time gaming experiences with professional dealers. Specialty Games such as crash games from Spribe and Turbo Games, scratch cards, and instant win options. Our provider list includes industry leaders such as 3 Oaks, Aviatrix, BGaming, Big Time Gaming, Booongo, Endorphina, Evolution Gaming, Ezugi, Hacksaw Gaming, NetEnt, Novomatic, PG Soft, Play'n GO, Playson, Playtech, Pragmatic Play, Red Tiger Gaming, RubyPlay, Spinomenal, Spribe, TaDa Gaming, and Turbo Games. New games are added regularly to keep our selection fresh and exciting.

Yes, Dexsport Casino is fully optimized for mobile play across all modern smartphones and tablets. You can access our platform directly through your mobile browser without needing to download any additional apps. Our mobile version offers the same features as the desktop site, including account management, deposits and withdrawals, game play, and access to bonuses and promotions. The responsive design ensures that games from our providers like Pragmatic Play, Evolution Gaming, and NetEnt adapt perfectly to your screen size, providing an optimal gaming experience whether you're using an iOS or Android device. Most games in our library are developed using HTML5 technology, ensuring smooth performance and high-quality graphics on mobile devices.

The verification (Know Your Customer or KYC) process at Dexsport Casino is a security measure designed to protect both our players and our platform. You may be required to complete verification when withdrawing funds for the first time, when your cumulative deposits reach a certain threshold, or if unusual account activity is detected. The verification process typically requires you to submit: A copy of a valid government-issued ID (passport, driver's license, or national ID card), proof of address (utility bill or bank statement from the last 3 months), and possibly a photo of your payment method or a selfie holding your ID. To submit these documents, log into your account, navigate to the verification section, and upload the requested files. Our team aims to process verification requests within 24-48 hours. While cryptocurrency transactions offer enhanced privacy, KYC procedures are necessary to comply with international anti-money laundering regulations.

Dexsport Casino is committed to providing a fair gaming environment through multiple measures. All our games come from reputable software providers like Evolution Gaming, Pragmatic Play, and NetEnt, who use certified Random Number Generators (RNGs) to ensure completely random and unbiased outcomes. These RNGs are regularly tested and audited by independent testing agencies. For transparency, many of our games display their Return to Player (RTP) percentages, allowing players to understand the theoretical payout rates. Our live dealer games from Evolution Gaming and Ezugi are streamed in real-time with professional dealers, using authentic equipment and transparent procedures. Additionally, we maintain a strict separation between operational funds and player balances to ensure your funds are always available for withdrawal. Our commitment to fair gaming is part of our broader dedication to responsible gambling and maintaining a trustworthy gaming environment.

Dexsport Casino promotes responsible gambling through various tools and features designed to help players maintain control over their gaming habits. These include: Deposit limits that allow you to set daily, weekly, or monthly maximum deposit amounts. Session time limits to help manage the time you spend playing. Self-exclusion options ranging from temporary breaks to longer-term account closures. Reality checks that provide periodic notifications about your playing time and activity. Account history access that allows you to review your gaming patterns and transactions. Additionally, we provide resources and links to professional organizations that specialize in gambling addiction support. To access these responsible gambling tools, log into your account and navigate to the Responsible Gambling section in your profile settings. Our customer support team is also available to assist with implementing any of these measures or to answer questions about responsible gambling practices.

Dexsport Casino offers comprehensive customer support to address any questions or concerns you might have. Our primary support channels include: Live Chat: Available 24/7 directly on our website for immediate assistance with any issues. Email Support: Contact our team at support@dexsport.io for more detailed inquiries or to submit documentation. Our support team is trained to handle a wide range of topics, including account management, deposits and withdrawals, bonus information, technical issues, and responsible gambling concerns. For the fastest response, we recommend using the live chat feature, especially for urgent matters. Email inquiries typically receive responses within 24 hours. Our support team communicates in multiple languages to better serve our international player base. Before contacting support, you may want to check this FAQ section as many common questions are already answered here.

At Dexsport Casino, we implement multiple layers of security to protect your personal and financial information. Our platform uses advanced SSL (Secure Socket Layer) encryption technology to ensure all data transmitted between your device and our servers remains private and secure. For financial transactions, we primarily use cryptocurrency payments, which offer enhanced security through blockchain technology. Your account is protected with password security, and we recommend enabling Two-Factor Authentication (2FA) for an additional layer of protection. We adhere to strict data protection policies and only collect information necessary for account verification and legal compliance. Our privacy policy details how we handle your data, and we never share sensitive information with unauthorized third parties. Additionally, our systems undergo regular security audits and updates to guard against emerging threats. If you ever notice suspicious activity on your account, contact our support team immediately for assistance.

Dexsport Casino does not charge any internal fees for deposits or withdrawals. However, there are some external costs to be aware of when using cryptocurrencies. For deposits, while we don't impose any fees, you may incur network transaction fees (also known as mining fees or gas fees) when sending cryptocurrency from your wallet to your casino account. These fees vary depending on the cryptocurrency and current network congestion. Similarly, for withdrawals, there are no fees charged by Dexsport Casino, but network transaction fees apply when we send cryptocurrency to your wallet. These fees are set by the respective blockchain networks (Bitcoin, Ethereum, etc.) and fluctuate based on network activity. The minimum deposit and withdrawal amounts are set partly to ensure that transaction fees don't consume a significant portion of smaller transfers. For the most current information on minimum and maximum transaction limits, please visit our Banking section or contact customer support.